Welcome to the help section. Just click on a question to see the answer.
We have tried to answer the most frequently asked questions and update this page as often as possible.
If your question is not answered here, please get in touch and we’ll be happy to help.
Ordering and Delivery
Delivery to mainland areas is free when you spend over £120 (except appliances, special offers, glass hearth’s and clearance items), otherwise there is a delivery charge of £7.20 for orders under £60, £12 for orders at and above £60. Deliver costs and minimum spends are VAT inclusive. These delivery charges apply to website orders only.
This excludes delivery to areas outside of the UK Mainland, such as Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland, Republic of Ireland, France and Belgium. Delivery to these areas may incur an additional charge.
We can deliver website orders to the UK, Channel Islands, Northern Ireland, Republic of Ireland, France and Belgium.
Orders for other locations, including but not limited to Australia and New Zealand, cannot be placed via the website but can be placed via telephone. To find out if we can deliver to your location or to place an order, please call us on +44 1302 742 520.
No, there is no minimum spend.
We accept the following payment methods:
- Visa Credit, Debit and Electron cards
- Mastercard Credit, Debit and Maestro cards
- American Express
Payments are processed securely by our UK-based PCI Level 1 secure payments provider, so you can ensure your details are fully safe and secure.
Buying a stove
Please read our Stove Buying Guide.
Please read our Fuel Type Guide.
The output required to heat a room depends on the size of the room and the quality of your insulation.
Please use our Stove Output Calculator for an idea of what output you need.
Since being established in 1971, we’ve become one of the largest suppliers of solid fuel, multi-fuel, wood, gas and oil burning stoves for all applications. In addition to supplying stoves from all of the leading manufacturers, we also design and build our own range of stoves.
You can find more about us on our About page.
You can get in touch with us by phone and email, which you can find on our contact us page.